Ordering
Ordering, Privacy & Security Policies
ORDERING:
Kardwell International takes pride in the expertise we offer our customers. This web site is intended to provide you with constantly available information and detailed graphics. Some additional products and product styles are available, but not listed on this site. If you are looking for specific items that you do not see on kardwell.com, please contact us to find out if we carry them. You may place your order online or by phone, fax, or email.
Kardwell International's products and service are highly rated by our customers. We rely on ShopperApproved, a leading independent service, to collect customer ratings and reviews. ShopperApproved is one of the largest customer ratings and reviews providers, serving more than 3,500 companies.
Toll-free: 1-800-233-0828
Fax: 631-298-1517
Kardwell International, Inc.
2 Cranberry Road, B5
Parsippany, NJ 07054
PRICING:
Many of the products listed in this web site are not shown with prices. In most cases, pricing depends on the specific product style and degree of customization required. Please contact us to obtain pricing information on specific products. Volume discounts are available for large orders. Prices are subject to change without notice.
RETURNS POLICY:
You may return most new, unopened and unaltered non-custom items purchased from Kardwell International, Inc. within 15 days of delivery for a full product refund minus the cost of shipping and return shipping. We cannot accept returns after 15 days. Custom products are not eligible for returns or refunds.
In order for us to process your return, you must call us at 1-800-233-0828 to obtain an RMA (return merchandise authorization) number. This number must appear on the boxes used to return your items.
Unless you received an incorrect or defective item, it is your responsibility to pay for return shipping fees. In addition, you are responsible for paying a 15% restocking fee.
PRODUCT LEGALITY:
The laws that determine the legality of many of the products in this web site change frequently. It is the responsibility of the buyer to determine which products are legal in their locality and to abide by all laws and regualations.
CUSTOMS, DUTIES, AND TAXES FOR INTERNATIONAL ORDERS:
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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PRIVACY & SECURITY:
Overview:
Kardwell.com is committed to maintaining the privacy and security of your personal information. Our privacy and security policy describes 1) the information we collect and how we use it and 2) how we make sure your information is secure. If you have any questions or feedback, please feel free to contact us at one of the following addresses or numbers:
Kardwell International
2 Cranberry Rd, B5
Parsippany, NJ 07054
Phone from US: 1 800 233 0828
Phone from outside US: (Access Code) + 631 298 0005
Fax: 631 298 1517
I. Privacy
Your name, physical address, e-mail address, phone number, credit card number, and purchase history, as well as any other private information you submit, is maintained in our secure database. We are committed to maintaining the privacy of your information.
II. How We Use the Information We Collect
We only use your information for the purposes of communicating with you and serving you effectively. We do not sell or rent your information to third parties. You may receive occasional mailings or e-mails that feature special products, promotions, news, etc. (you will only receive e-mails from us if you choose to do so). We may also use e-mail for communications relating to a specific order you have placed. For example, you may receive an e-mail that confirms you have ordered playing cards, chips, etc. You can discontinue these communications by contacting us at one of the numbers or address listed above.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with organizations assisting in fraud protection or investigation. We do not provide information to these organizations for marketing or commercial purposes.
III. Updating or Reviewing Your Information
To update your customer information (name, address, telephone number, and email address), please contact us at one of the addresses or numbers shown above.
Please note that certain purchase information that we keep on record may also be available to you.
IV. Security System and Procedural Details
Kardwell International is committed to ensuring the security of your private information. One of our goals is to protect against the loss, misuse, or alteration of information that you have entrusted to us. We employ a number of technologies and processes to protect our customer data. Furthermore, when we work with contractors and consultants, we limit the amount of information they can access to that which is essential for completing their work.
When you make a purchase, request information, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.
V. Policy Changes
In certain unforeseen instances, we may use customer information for purposes not previously disclosed in this privacy and security statement. If our privacy and security practices change, we will update this statement within a reasonable period to reflect the changes. You are encouraged to continually review our policy to stay abreast of any changes.
If you have questions and comments or need assistance, please feel free to contact us at one of the addresses and numbers listed above.